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Danshell Learning Disability and Autism Services 

Danshell supports and cares for adults living with a learning disability or autism in specialist hospitals and residential services. Our aim is to deliver effective and outcome based services within person centred, professional care environments. We support individuals with a learning disability, who are on the autistic spectrum or have mental or physical ill health. We set high standards for ourselves in the delivery of care, and most importantly, we put service users at the centre of everything we do.

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Living at Victoria House by Bev


Bev Cropped

When I first came here I was a little bit nervous because I was moving from a hospital to a residential home. At first I didn’t like my room as it was a bit noisy, but I told the staff and I moved to a different room which was bigger and I felt more settled. I got to choose the colour of my room and the furniture; I also chose the pictures and ornaments.

Since I have been living at Victoria House I can do more things and I feel happier. I like to help out and do things for myself. I do my own cooking and buy my own ingredients. I also help to shop for the rest of the house at the supermarket. I like to keep things tidy and I can now do my own laundry by myself. If I get a bit stuck the staff help me. They are polite and have a nice kind attitude to everyone.

I am the chairperson of the ‘People’s Parliament’, which is a meeting where service users talk about the things that will make them happier. Minutes are taken at the meetings, and our questions are sent to the senior managers who sometimes come to our meetings to tell us about what is happening.

I like going out in Darlington, which is close to Victoria House. I like dance aerobics, swimming, badminton and going for walks in the nearby park. I regularly attend slimming meetings and the social club where I meet new people. After a while at Victoria House, I spoke to the occupational therapist about getting a job. I met with a manager at the local office to talk about working there. We talked and filled in a work agreement and then I started to work every week. I like my job and enjoy working with my computer, helping with the post and I like printing as well. I really like to help to interview new members of staff and I even interviewed and helped to choose my new colleague! Along with the rest of my team I helped to organise a staff awards ceremony and dinner at which I won an award for all of my hard work. I really love my job and I am looking forward to doing some ASDAN training and getting some qualifications.

I like to go on holiday too. Me and my keyworker went to Lake Windermere on holiday. We stayed in a caravan which was close to the shops. It was a lovely place and I enjoyed taking lots of photographs. I have been to a meeting with my social worker about moving on. It makes me a little bit nervous, but I have learnt a lot at Victoria House and I know I will be supported when the time is right for me.