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Danshell Learning Disability and Autism Services 

Danshell supports and cares for adults living with a learning disability or autism in specialist hospitals and residential services. Our aim is to deliver effective and outcome based services within person centred, professional care environments. We support individuals with a learning disability, who are on the autistic spectrum or have mental or physical ill health. We set high standards for ourselves in the delivery of care, and most importantly, we put service users at the centre of everything we do.

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We encourage people to say how they feel about all aspects of the service they receive and we give them the tools and support to do this. This includes their views about how we deliver support to them, their care plans and the activities they want to do.

At each service, we support people to be part of their local and regional service user forum, where they can tell us what matters to them. This ensures service users’ voices are heard, and are also a great way for individuals to meet new people from other services and exchange ideas.

A number of service users have been trained as Experts by Experience. Their role is part of the Quality Development Review Team who inspect services to ensure the quality of care remains high.

We also train and support people to be a valued member of the recruitment and interview process in many of our services.

Feedback from the people we support is vital to making sure we are doing things well, and we have questionnaires to support this feedback. Adapted questionnaires are used for people who need support in communication and that way we can be sure all voices are heard and acted upon. All feedback is collated and fed back to the board members.