The people we support are encouraged and supported to say how they feel about all aspects of the care they receive. This starts with them giving us their views about their own support, what they like and dislike and ideas for their personal activity and support programme.
We arrange Service User Involvement Forums regionally and within each service for people to discuss the service, share concerns, make comments and suggestions for activities or on ways to improve their daily lives.
Feedback from the people we support is vital to making sure we are doing things well. We have questionnaires that are used to support people to give us feedback. Adapted questionnaires are used for people who need support with communication to ensure all voices are heard and acted upon. All feedback is collated and shared with the Board members.