We know how important it is to you to know that your family member is safe and happy. It is our priority to make sure this happens. All incidents, accidents and concerns about care or treatment are acted upon, documented and reported as soon as possible in line with company policies and procedures. Families and carers will be informed of any issues of concern.
Everyone we support has access to an independent advocate. They can ask to see them at any time and this will be arranged. All staff have access to an independent whistle blowing service for them to use if they are worried about patient safety, care and/or their wellbeing. All services have staff on duty 24 hours a day. All staff have to provide references and have a Disclosure and Barring Service (DBS/PVG) check completed before they can start work. Every staff member also attends training on Safeguarding/Protecting Vulnerable Adults every year.
Danshell collects a range of personal information vital to the care and treatment of all service users. This information about your relative will only be shared with those people who are involved in their care. We will only share their information further if we really need to, for example to keep your family member safe. All information that we hold about an individual can be viewed by them should they wish to see it.