Bostall House, our independent hospital in Abbey Wood, has received an overall ‘Good’ rating by the Care Quality Commission (CQC) following its latest inspection and continues to provide effective specialist assessment and support for men living with a learning disability and complex needs.
Bostall House, which supports up to six people, was rated ‘Good’ across all the areas inspected including safety, effectiveness, care, responsiveness and leadership; with an upgrade in rating from the previous inspection in safety as the hospital has successfully acted on all the CQC’s recommendations.
Inspectors highlighted that the people supported by Bostall House were given many opportunities to be a part of the local community as part of the Transforming Care Programme, which is ‘a national programme that aims to enable more people with a learning disability to live in the community’ and that ‘the service provided a wide range of activities that staff developed based on patients’ skills and interests. Staff supported patients to engage in activities in the community, such as part time jobs and using public transport.’
The report highlights a listening culture in the hospital: ‘Patients and families were involved in their care and gave positive feedback about the service. Patients could give feedback to staff about their care in regular meetings and via their patient representative.’
In addition to the care and support given, the catering provision of the hospital also is commended and the report states: ‘Patients said that the food was of good quality. It was freshly cooked on site by chefs each day. The chefs took into account patients’ preferences, medical needs such as allergies and any spiritual or religious dietary requirements.’
Staff, as well as residents, enjoy being a part of Bostall House, as the report notes: ‘Staff morale was high and staff said that they felt supported. There were effective governance structures in place for senior staff to monitor the running of the service’ and ‘patients gave positive feedback about the caring and supportive nature of staff. We observed very positive interactions between staff and patients.’
Elizabeth Ughu, Manager of Bostall House, said: “I am delighted with the CQC outcome. It has been a real team effort and everyone has pulled together to make Bostall House the fantastic place it is today.
“We have taken on board all the feedback from the CQC and endeavour to further improve our service and build on our strengths of integrating the people we support into the local community in diverse and meaningful ways.”
Melinda Glover, Divisional Managing Director for our South East region, said: “This is a fantastic achievement for Bostall House and I am proud of our committed and professional team whose number one priority is to provide the best possible quality of life for the people we support. Bostall House has a wonderful atmosphere with people thriving in a positive environment. The CQC report is a lovely reflection of all the wonderful work by our dedicated team.”