Our incredible team at Victoria House in Darlington recently won the Outstanding Team of the Year 2018 at our Shining Star Awards. They were described as working in a truly person centred way, taking the time to find out what is important to people and working unbelievably hard to support people to achieve their goals.
We would love to tell you the full story of why Victoria House are our incredibly worthy winners.
Yvonne* is a lady supported at Victoria House. Over the years, she had unfortunately lost contact with her family and had not seen them in decades as they lived halfway round the world.
For 6 years the Victoria House team worked tirelessly to help Yvonne to build up her relationship with her ex-husband, children and grandchildren. This was a slow process, but has been extraordinarily positive. In 2017 Yvonne’s son visited and her motherly instincts were so clear for all to see.
Earlier this year was the big reunion with mother, children and grandchildren coming together for the first time. The team know that Yvonne is not comfortable meeting new people and needs a lot of reassurance, but when she saw her family there was just joy, love and lots of cuddles!
The team feels that this re-found connection with her family has had a really positive impact on Yvonne, not just through the emotional connection, but in improving her verbal communication as well, as she is now making tones and attempts at words that they have never heard her make before.
Relatives described the team as ‘saints’, saying “We are sure the level of personal commitment freely given cannot reasonably be expected in any job description and yet there it is, every single day.”
Louise Vollans, who is the Service Manager at Victoria House, said, "We feel that what we do is small and part of our everyday job, but we can see we have changed someone’s life. We have also given a family trust and reassurance that Yvonne is loved and cared for.”
As Yvonne’s son says, “These are a group of ladies who make the impossible possible.”
We are so proud of the team at Victoria House – you truly deserve the accolade of Outstanding Team of the Year 2018.
*Name changed for anonymity