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Hope House

Bespoke Residential Apartments with Nursing

Residential Nursingbeds services.png11age range18+

The name Hope House was chosen by one of the gentlemen who moved into the service when it first opened. He said: 

"I am always hoping for something and always hoped to live in this area"

Hope House in Hartlepool is a residential care home with nursing which delivers 24 hour care and support for up to 11 people in self contained bespoke apartments adapted to meet their individual needs. 

The service was specially designed in partnership with local commissioners and community teams to provide personalised support for people with complex histories. Hope House was designed based on the specific individual requirements of the service users. These include bespoke ensuite facilities, a secure kitchenette designed around the individual and a private garden. Additionally there is a spacious communal garden.

Briar Court exterior 1

Hope House serves adults with a learning disability and complex needs, including people who have additional mental and physical ill-health and behaviours that HopehouseUKmapchallenge service delivery. At Hope House we believe that everyone should be treated as a full and valued member of their community with the same rights as everyone else. Therefore, our focus is rehabilitation and the improvement of the health and well-being of our service users, developing trusting relationships and attaining positive outcomes. Service users are encouraged to identify and achieve their own personal aspirations using person centred thinking and approaches.

Hope House and the surrounding area.

Hope House is situated in Hutton Avenue close to Hartlepool town centre and has been reconfigured to create six individual, bespoke self contained apartments. Everyone has access to a communal garden. The service will work in partnership with Hartlepool local commissioners as well as existing community learning disability services, to provide multi-disciplinary input into Hope House. Service users are supported to access local community facilities within Hartlepool town centre which is in walking distance. A few of the community facilities available to service users at Hope House are colleges, swimming pools, cinema and shopping. 

Care Pathway


The individuals at Hope House may be stepping down from hospital provision or may be people who need a more robust package of care than can be provided in supported living. They may also be people who are on a care pathway towards a place of their own.

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Service User Profile

Hope House - Service User Profile

su2The service users at Hope House will be

  • Adults, aged 18+
  • Mixed Gender
  • Learning Disability with complex needs
  • May have additional mental and physical ill-health and behaviours that challenge service delivery
About Hope House

Hope House - About Hope House

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Hope House is situated in Hutton Avenue close to Hartlepool town centre and has been reconfigured to create six individual, bespoke self contained apartments. Everyone has access to a communal garden.

The service will work in partnership with Hartlepool local commissioners as well as existing community learning disability services, to provide multi-disciplinary input into Hope House.

Service users are supported to access local community facilities within Hartlepool town centre which is in walking distance. A few of the community facilities available to service users at Hope House are colleges, swimming pools, cinema and shopping.

Family Matters

Hope House - Family Matters

Family meal

We recognise that the people we serve are part of a wider circle of family, friends and networks that are important to them and, important to us. We encourage service users to identify family and friends who care about them. We aim to work in partnership with them to ensure we provide the right service for their relative but also to support them in their own right as a family carer.

Danshell has set up a group of families and carers from across the UK, The Danshell Family Carer Forum. This forum facilitates families and carers to ask questions, discuss worries and share experiences. It also aims to be an education and information exchange to keep families and carers abreast of benefits and other legislative changes as well as Danshell developments.

Personal Activities Plan

Hope House - Personal Activities Plan

activies personal

The service has a dedicated activities co-ordinator who supports service users to have individual person centred plans. The wants, needs and interests of each individual are established through a variety of sources of information and communication with key people.

Service users are supported to participate in social activities that may be of interest to them through the well-established network of community based groups.

Support is provided in all areas of independent living skills such as financial planning, budgeting for personal shopping, meal preparation and public transport skills. This is in preparation for people to move on to more independent or supported-living accommodation.

Positive Behaviour Support

Hope House - Positive Behaviour Support

Many of the people we serve have behaviours that challenge services. We believe that we have to make a long term commitment to providing the right support for each individual to improve their quality of life. This does notmean that people need to remain in the same place but rather we continue to support them in a person centred way along their care pathway and ensure that what we learn about the person and the best way to work with them, is respected, applied
and built on. Importantly, our way of working supports people to be included in their own communities and promotes choice and control, the development of skills and alternative strategies for coping with challenging situations.

To enable this to happen we implement a range of interventions including:

  • Functional Assessment of Behaviour
  • Personal Positive Behavioural Support Plans
  • Individualised activity and skill acquisition programmes
  • Education and employment opportunities
  • Specialist assessments of need and risk e.g. HCR-20
A Safe Place To Be

Hope House- A Safe Place To Be

Safe PlaceWe serve many vulnerable children and adults who need to feel and experience care that is safe, sound and supportive. We take this need very seriously and have developed a quality assurance and governance system that provides us with the measures and tools to ensure we can monitor, improve and check our services robustly. By setting targets and working directly with service users and families we are clear about ‘what good care and support looks like’ and strive to deliver to their expectations. We check and support this goal by:

  • Applying a robust Quality Assurance System (QDR’s) and annual audit programme
  • Service user and family carer feedback systems
  • Training and working with service users and families to check the quality of our services
  • Measuring and monitoring different aspects clinical care e.g. reducing the use of restrictive physical interventions, incidents,
  • Providing an extensive library of accessible information for service users
Service User Involvement

Hope House - Service User Involvement

Thinking plan

Individuals are encouraged and supported to say how they feel about all aspects of living at the service. This includes their views about how we provide support to them and also about aspects of service delivery. There is a Service User Forum that meets regularly and discusses a wide a range of issues from social events to day to day issues such as mealtimes and menus. The wider organisation also has processes in place to ensure the voice of those who use our services is heard. These include forums, service user questionnaires and exit questionnaires that utilise a suite of easy read materials and technologies such as ‘Talking Mats’ to enable maximum participation.

All service users have direct access to an independent advocate. The advocacy group working at Hope House is called VoiceAbility. Danshell is committed to developing services that reflect what the people who use our services and their families tell us is important. To do this we hold Quality Road Shows that use appreciative inquiry methodology and bring together a range of stakeholders to work together. Here are some images from our events.

Staff Support

Hope House - Staff Support

A Support health gp

Hope House is staffed 24 hours a day, seven days a week. The team is made up of a service manager, team leaders, support workers and other ancillary staff. Staff are trained to meet a range of health and social care needs and to support people using the values of Positive Behaviour Support (PBS).

We are committed to the learning and development of our staff and have created a strategy to reflect the importance of increasing people’s confidence, knowledge and expertise.

Hope House 

59 Hutton Ave
TS26 9PW
phone-easyread 01429 224 442

Acting Manager: Sarah Whitaker
mail 25x25 

HopehouseEasyReadEasy Read

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