Contact Us 
   0844 998 0880     

  020 7487 0067     

Victoria House

 Residentialbeds services.png6age range18+

Victoria House exterior 1

Victoria House Care Home for Adults with a Learning Disability

Victoria House is a residential care home, located in Darlington, County Durham. The service can support up to six women who are living with a learning disability and whose behaviours may be perceived as challenging. The service can also support people who may have associated mental or physical health needs. People come to Victoria House for many reasons. They may be moving on following a stay at a NHS or other specialist learning disability service or may need more support than can be offered in supported living. They may also require a little extra support during a difficult period in their life, or be on a pathway towards a place of their own.

At Victoria House we believe that everyone should be treated as a full and valued member of their community with the same rights as everyone else. At Victoria House we enable people to structure their time, build relationships and establish a balance between therapy, self-care, work and leisure as appropriate to their individual needs. Community based activities give people opportunities to meet others, experience new activities, participate in leisure activities and practice social skills. Activities depend on individual preferences and can include a variety of community based and educational choices.

About Victoria House

Victoria House is a Victorian terraced property on a quiet street, opposite the river Skerne, in close proximity to Darlington town centre. There is a choice of living and kitchen-dining areas for people to use. Everyone has their own bedroom and are encouraged to personalise and decorate as they wish. Promoting an individual’s independence is very important at Victoria House and people are encouraged to prepare food and drink for themselves and their visitors. Developing selfcare and daily living skills is a very important part of life at Victoria House. 

Externally there is a bright and sunny outdoor area with flower pots and hanging baskets and shaded seating areas for relaxing with friends. Within walking distance from Victoria House is Darlington town centre, which has many community facilities for people to access including leisure centres, social clubs, shops, colleges, and work placement settings.

Bev Victoria

When I first came here I was a little bit nervous because I was moving from a hospital to a residential home. At first I didn’t like my room as it was a bit noisy, but I told the staff and I moved to a different room which was bigger and I felt more settled. I got to choose the colour of my room and the furniture; I also chose the pictures and ornaments.

Since I have been living at Victoria House I can do more things and I feel happier. I like to help out and do things for myself. I do my own cooking and buy my own ingredients. I also help to shop for the rest of the house at the supermarket. I also like to keep things tidy and I can now do my own laundry by myself. If I get a bit stuck the staff help me. They are polite and have a nice kind attitude to everyone.

I am the chairperson of the ‘People’s Parliament’ which is a meeting where service users talk about the things that will make them happier. Minutes are taken at the meetings, and our questions are sent to the senior managers who sometimes come to our meetings to tell us about  what is happening.

I like going out in Darlington, which is close to Victoria House. I like dance aerobics, swimming, badminton and going for walks in the nearby park. I regularly attend slimming meetings and the social club where I meet new people. After a while at Victoria House, I spoke to the occupational therapist about getting a job. I met with a manager at the local office to talk about working there, we talked and filled in a work agreement and then I started to work every week. I like my job and enjoy working with my computer, helping with the post and I like printing as well. I really like to help to interview new members of staff and I even interviewed and helped to choose my new colleague! Along with the rest of my team I helped to organise a staff awards ceremony and dinner at which I won an award for all of my hard work. I really love my job and I am looking forward to doing some ASDAN training and getting some qualifications.

I like to go on holiday too. Me and my keyworker went to Lake Windermere on holiday. We stayed in a caravan which was close to the shops. It was a lovely place and I enjoyed taking lots of photographs. I have been to a meeting with my social worker about moving on. It makes me a little bit nervous, but I have learnt a lot at Victoria House and I know I will be supported when the time is right for me.

...Rapid Gallery Loading...

For further information on Victoria House please click on the TABS below:

About Victoria House

Victoria House - About Victoria House

Danshell Logo small3Victoria House is a Victorian terraced property on a quiet street, opposite the river Skerne, in close proximity to Darlington town centre. There is a choice of living and kitchen-dining areas for people to use. Everyone has their own bedroom and are encouraged to personalise and decorate as they wish. Promoting an individual’s independence is very important at Victoria House and people are encouraged to prepare food and drink for themselves and their visitors. Developing selfcare and daily living skills is a very important part of life at Victoria House. Externally there is a bright and sunny outdoor area with flower pots and hanging baskets and shaded seating areas for relaxing with friends.

Within walking distance from Victoria House is Darlington town centre, which has many community facilities for people to access including leisure centres, social clubs, shops, colleges, and work placement settings.


Family Matters

Victoria House - Family Matters

Family mealAt Victoria House we know that the people we serve are part of a wider circle of family, friends and networks that are important to them and therefore, important to us. We work in partnership with them to ensure we provide the right service for their relative but also to support them in their own right as a family carer. Family carers and important others are encouraged to develop good contact arrangements with staff at Victoria House. We look forward to receiving visitors and updates are also welcomed from family carers and friends either by email, phone or Skype.

The Danshell Family Carer Forum is run independently by a group of family carers and there are representatives from every region of the UK. The forum facilitates family carers to ask questions, discuss worries and support one another. The forum produces a quarterly newsletter which helps families share experiences as well as keeping people up to date with benefit information, legislative changes and relevant Danshell developments.


Personal Activities Plan

Victoria House - Personal Activities Plan

activies personalThe service has a dedicated activities co-ordinator who supports service users to have individual person centred plans. The wants, needs and interests of each individual are established through a variety of sources of information and communication with key people.

Service users are supported to participate in social activities that may be of interest to them through the well-established network of community based groups.

Support is provided in all areas of independent living skills such as financial planning, budgeting for personal shopping, meal preparation and public transport skills. This is in preparation for people to move on to more independent or supported-living accommodation.

Positive Behaviour Support

Victoria House - Positive Behaviour Support

Many of the people we serve at Victoria House have behaviours that challenge services. We believe that we have to make a long term commitment to providing the right support for each individual to improve their quality of life. This does not mean that people need to remain in the same place but rather we continue to support them in a person centred way along their care pathway and ensure that what we learn about the person and the best way to work with them, is respected, applied and built on.

Importantly, our way of working supports people to be included in their own communities and promotes choice and control, the development of skills and alternative strategies for coping with challenging situations.

To enable this to happen we implement a range of interventions including:

  • Functional Assessment of Behaviour.
  • Personal Positive Behavioural Support Plans.
  • Individualised activity and skill acquisition programmes.
  • Education and employment opportunities.
  • Specialist assessments of need and risk e.g. HCR-20.
A Safe Place To Be

Victoria House - A Safe Place To Be

Safe PlaceOur organisation is committed to delivering care and support in a safe, dignified and respectful manner. We have an extensive governance system called ‘Safe, Sound and Supportive’ that monitors individual and organisational performance against a range of safety and outcome indicators.

Using electronic reporting systems we are able to monitor and act swiftly in response to incidents or untoward events. Our systems and structures provide what we believe to be a ‘gold standard’ approach to securing service user safety.

Across all services there is an independent and confidential whistle blowing policy and service for all staff to use if they are worried about service user safety, care and wellbeing.


Service User Involvement

Victoria House - Service User Involvement

Thinking planWe encourage people to say how they feel about all aspects of the service they receive and we give them the tools and support to do this. This includes their views about how we deliver support to them, their care plans and the activities they want to do. At Victoria House we support people to be a part of the service user forum. Here, they can tell us what matters to them and their points and actions are noted. This is then fed back to the manager to act on and feedback given to the group. We also support people to attend the regular regional service user forums which are a great way for people to meet new people from other services and exchange ideas.

A number of service users have been trained as Experts by Experience or Quality Checkers. Their role is part of the Quality Development Review Team who inspects services to make sure they are good. We also train and support people to be a valued member of the recruitment and interview process in many of our services. We have devised policies, communication and measuring tools to enable this to happen across all of our services. Feedback from the people we serve is vital to making sure we are doing things well. We have post CPA and service user exit questionnaires which are used to support people to do that. Adapted questionnaires are used for people who need support in communication and that way we can be sure all voices are heard and acted upon. All feedback is collated and fed back to the board.

The advocacy group working at Victoria House is called Voiceability and everyone we serve has access to an independent advocate.

Danshell is committed to developing services that reflect what the people who use our services and their families tell us is important. This includes ensuring they, their family and carers are fully involved in processes such as the Care Programme Approach (CPA) and in evaluating the service we provide.


Staff Support

Victoria House - Staff Support

A Support health gpVictoria House is staffed 24 hours a day, seven days a week. The team is made up of a service manager, senior support workers, support workers, an activity coordinator and other ancillary staff. Staff are trained to meet a range of health and social care needs and to support people using the values of Positive Behaviour Support (PBS).

We are committed to the learning and development of our staff and have created a strategy to reflect the importance of increasing people’s confidence, knowledge and expertise.


Victoria House Residential Service

30/31 Victoria Embankment
County Durham

phone-easyread 01325 244 960

Manager: Louise Vollans
mail 25x25 



This website uses cookies to store information on your computer. Cookies help us to provide you with the best experience out of the website. You may choose to remove or block cookies at any time however, this may impact your experience of our website. Privacy and Cookie Policy