Care Home

  • Hollyhurst One

    Hollyhurst residential service in Darlington has been praised by the independent regulator, the Care Quality Commission, for the quality of its care and support, receiving a ‘Good’ rating.

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    Hope House


    IMG 3110 Web SizeLocation: Hartlepool     
    Number of beds: 11     
    Gender: Mixed       
    Age: 18+
    Service: Care Home with Nursing

    Download: Hope House Brochure

    Download: Hope House Easy Read Brochure

       
            

    Manager:    
    Lorna Taggart   

    Lorna Taggart 2017   
            

    Hope House
    59 Hutton Ave, Hartlepool
    Cleveland TS26 9PW
    01429 224 442

                  
    Case Study 2
     

    Hope House contains Bespoke Residential Apartments with Nursing for adults living with a learning disability

    Based in Hartlepool, Hope House is a residential care home with nursing, which delivers 24 hour care and support for up to 11 people in self-contained bespoke apartments adapted to meet their individual needs.

    The name Hope House was chosen by one of the gentlemen who moved into the service when it first opened. He said:

    "I am always hoping for something and always hoped to live in this area"

    Hope House supports adults living with a learning disability, this includes people who have additional mental and physical ill-health and complex behaviours. The individuals at Hope House may be stepping down from hospital provision or may be people who need a more robust package of care than can be provided in supported living. They may also be people who are on a care pathway towards a place of their own.

    Hope House was specially designed in partnership with local commissioners and community teams to create individual, bespoke, self-contained apartments that provide personalised support for people. The service design is split into two separate elements, based on the specific individual requirements of the people we support:

    • Hope House comprises of bespoke apartments for six men and women to live independently in their own space. Each apartment has en-suite facilities, a secure kitchenette, living and dining space, as well as access to a communal garden. One of the apartments has direct access to a specially designed private garden, giving the individual it was created for the quiet outdoor space that is needed.
    • Hope Lodge, next door to Hope House, has one en-suite bedroom and four individual apartments, each with their own kitchenette. In addition to this private space, Hope Lodge has a spacious dining kitchen, enabling the people living here to socialise and develop their independent living skills.

    Service users are supported to access local community facilities within Hartlepool town centre, which is within walking distance. A few of the community facilities available to service users at Hope House are colleges, swimming pools, a cinema and shops. The current service user group also enjoy visiting a local disco, attending a gardening club and learning how to play table tennis.

    Hope House has a dedicated Activity Coordinator who supports service users to have individual activity plans, which are created based on each person’s likes and hobbies. Their goal is to enable people to structure their time, build relationships and establish a balance between therapy, self-care, work and leisure, as appropriate to their individual needs. Several charity events have been organised in recent months with the attendance of the local Mayor. These have been service user-led, with support from staff.

     

    Our Model of Care

    Within Hope House we follow the five key principles that form our model of care, Personal PATHS.

    1. Positive Behaviour Support (PBS)
    2. Appreciative Inquiry Methodology
    3. Therapeutic Outcomes
    4. Healthy Lifestyles
    5. Safe Services

    We believe that we must be fully accountable to the people we support, their families and to those who commission services on their behalf. Personal PATHS model of care is our unique way of supporting this.

  • Gung HoStaff from Hope House, one of our North-East specialist care homes for people with learning disabilities, have gone Gung-Ho to raise cash for charity.

  • DSC 0429 Web SizeHow does Danshell make a difference? We asked some very important people - our Service Managers, their teams, and most importantly, the people they support.

  • Recruitment Video Thumbnail2Our award winning teams are recruiting!  We asked our teams to tell us about their job and we also asked the people they support what they want from a new member of the team supporting them.

  • Katrina McArthur

    Katrina McArthur is Service Manager at Wallace Hospital. Katrina is always focused on improving life for her team and the people they support. A common theme across the many nominations for Katrina was that she is always there for her team, boosting their confidence and making everyone feel valued, which has created a fantastic team spirit within the service.

     

    "Staff have the utmost respect for her, which has created a stable and happy team" - a colleague at Wallace Hospital

  • Kirsty Dale

    Kirsty Dale is Service Manager at Trinity House. Kirsty inspires respect with her open door policy. She is a great role model and leads by example, approaching every day with a positive, supportive attitude. She is a real believer in positive behaviour support, which was praised in many of the nominations we received.

     

    "She always gives staff an opportunity to grow and develop their skills so all service users can be given excellent support" - a colleague at Trinity House

  • Lorraine Platt

    Lorraine Platt is Activities Coordinator at Trinity House. Lorraine advocates for equal opportunities and works to break down barriers. She was praised for ensuring people feel happy and fulfilled, as well as for treating each person as an individual and supporting them to achieve their goals. Her cheery outlook and positive attitude always raises the team’s spirits and motivates others to do their best.

     

    "Lorraine’s energy, enthusiasm, commitment and dedication is admired by all who meet her. We would all be lost without her" - a colleague at Trinity House

  • DSC 0429 Web SizeAfter the success of last year’s Danshell Olympics Midlands Sports Day, Cate Ball, Toller Road’s Manager, and Activity Co-Ordinator Penny Robinson, were determined to make this year’s event even bigger and better. Each service was allocated tasks to bring the day together, with the service users helping out.

  • Trinity team 800x534Three of our team at Trinity House care home in Lockerbie, were shortlisted at the regional heats for the Great British Care Awards, held at the beginning of the month.

  • DSC 0332 Web SizeWhat are the most rewarding and most challenging parts of your job? We asked some very important people - our Service Managers and their teams.

  • Trinity House exterior 1We are very proud to say that Trinity House in Lockerbie has been recognised for its excellent practice in supporting people with learning disabilities with a prestigious national award.

  • Neil Young

    Neil Young is our Site Services Manager. Always willing to go the extra mile, Neil tries his best to get things done as soon as possible. He goes above and beyond, supporting people within our services even though it isn’t part of his job. He is reliable, honest and very hardworking with a positive attitude.

     

    "Neil is constantly striving to improve the estates environment for all our service users" - a colleague

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    Oaklands


    Oaklands exterior 1Location: Hexham     
    Number of beds: 15     
    Gender: Mixed     
    Age: 18+
    Service: Residential with Nursing 

    Download: Oaklands Brochure

    Download: Oaklands Easy Read Brochure

       
          

    Manager:
    Kristel Gardner   

    Kristel Gardner 2018 
          

    Oaklands
    Anick Road, Hexham
    Northumberland NE46 4JR
    01434 600 684

                  
    Case Study 1
     

    Oaklands is a Residential Care Home with Nursing for adults living with a learning disability

    Situated in Hexham, Northumberland, Oaklands supports people with learning disabilities and complex needs. The team also supports people who have additional mental or physical health needs, and complex behaviours.

    Oaklands is a large detached property with extensive living areas. This means that people can choose if they want to be in the gender specific lounges, or in mixed company. Everyone at Oaklands has their own bedroom, which they are supported to decorate and personalise. There is a conservatory with access to a spacious and private garden, with seating and picnic areas. There is also a greenhouse and raised flower beds for people to practice their gardening skills. Oaklands boasts a sensory garden, which is accessible for all.

    Oaklands is close to the historic market town of Hexham, which hosts a good choice of recreational and leisure facilities for people to access. These include a swimming pool, a library, parks and shops, as well as the beautiful surrounding countryside. To see a map of the surrounding community facilities, please click here.

    Oaklands has a dedicated Activity Coordinator who supports service users to have individual activity plans, which are created based on each person’s likes and hobbies. People are supported to plan menus, shop and prepare food with support to increase their daily living skills in readiness for moving on.Oaklands Map Small

    At Oaklands, our goal is to enable people to structure their time, build relationships and establish a balance between therapy, self-care, work and leisure, as appropriate to their individual needs.

    People may come to Oaklands for many reasons. They may be moving on from a hospital setting or may require a service which can support them more than a residential placement. It may be that they are leaving a residential or home setting and require a little support during a difficult period in their life, or they could be on a pathway to a place of their own.

    Our Model of Care

    Within Oaklands we follow the five key principles that form our model of care, Personal PATHS.

    1. Positive Behaviour Support (PBS)
    2. Appreciative Inquiry Methodology
    3. Therapeutic Outcomes
    4. Healthy Lifestyles
    5. Safe Services

    We believe that we must be fully accountable to the people we support, their families and to those who commission services on their behalf. Personal PATHS model of care is our unique way of supporting this.

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    Ranaich House


    Ranaich House exterior 1Location: Dunblane, Scotland    
    Number of beds: 14   
    Gender: Mixed   
    Age: 18+
    Service: Residential with Nursing 

    Download: Ranaich House Brochure

    Download: Ranaich House Easy Read Brochure

       
         

    Manager:
    Andrea McGuire 

    Andrea McGuire 2018
         

    Ranaich House
    Leewood Road
    Dunblane FK15 0DR   
    01786 823 694

                        
    Case Study 7
     

    Ranaich House is a Residential Care Home with Nursing for adults living with a learning disability

    Located in Dunblane, Ranaich House offers care and support in a structured and therapeutic environment, caring for adults with learning disabilities and complex needs, including people who may have additional mental or physical health problems and complex behaviours.

    Ranaich House is a large period detached property, formerly a private Victorian villa with coach house, stables and mature woodland gardens. The service has good sized living areas, a dining room, and a well-stocked learning hub.  Everyone at Ranaich House has their own bedroom and people are supported to personalise their own space to make it their own. There are two domestic life skills kitchens, where individuals can plan menus and prepare their own drinks, snacks and meals. Externally there is a spacious and private garden which hosts seating and picnic areas for relaxing or enjoying time with friends.

    Service users living at Ranaich House will progress through the care pathway, firstly living in main body of the house in an en-suite room, with access to all communal areas and catering facilities. When ready to move to less intensive support, people can move to the self-contained three bedroom flat. Here skills will be honed in a domestic setting; making meals, doing their own laundry and keeping the flat clean and tidy.

    Moving on from here is to the Coach House; the original coach house and stables have been converted into a two bedroomed cottage flat in the grounds. The Coach House has staff support at all times and offers people the opportunity to experience more independence, whilst living in a safe environment. It has its own front door and enclosed, private gardens, making this the ideal stepping stone towards moving on to independent living. There are no strict timescales for progression through their care pathway; everyone is different and has a personalised care and support pathway.

    Ranaich House is within walking distance of the small city of Dunblane, which has a good choice of recreational and leisure facilities, including parks, a library, cafes and shops. Individuals can also enjoy walks in the outstanding surrounding countryside. The team at Ranaich House are focussed on ensuring that service users are part of their local community and can access education, employment and other day opportunities to meet their needs.

    A full multi-disciplinary team is on hand to ensure a holistic and therapeutically supportive environment. Ranaich House has a dedicated Activity Coordinator who supports service users to have individual activity plans, which are created based on each person’s likes and hobbies. Many of the people at Ranaich House are supported in education at local colleges and some have paid or voluntary work placements.

    At Ranaich House, our goal is to enable people to structure their time, build relationships and establish a balance between therapy, self-care, work and leisure, as appropriate to their individual needs.

    People may come to Ranaich House for many reasons. They may be moving on from a hospital setting or may require a service which can support them more than a residential placement. It may be that they are leaving a residential or home setting and require a little support during a difficult period in their life, or they could be on a pathway to a place of their own.

    Our Model of Care

    Within Ranaich House we follow the five key principles that form our model of care, Personal PATHS.

    1. Positive Behaviour Support (PBS)
    2. Appreciative Inquiry Methodology
    3. Therapeutic Outcomes
    4. Healthy Lifestyles
    5. Safe Services

    We believe that we must be fully accountable to the people we support, their families and to those who commission services on their behalf. Personal PATHS model of care is our unique way of supporting this.

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    Redlands


    Redlands exterior 1Location: Darlington   
    Number of beds: 5   
    Gender: Mixed    
    Age: 18+
    Service: Residential without Nursing 

    Download: Redlands Brochure

    Download: Redlands Easy Read Brochure

       
          

    Manager:
    Louise Vollans      

    Louise Vollans
          

    Redlands
    122 Woodland Road, Darlington
    County Durham DL3 9LP
    01325 243 788

           
    Case Study 8 Paul
     

    Redlands is a Residential Care Home for adults living with a learning disability

    Based in Darlington, County Durham, Redlands supports up to five adults who are living with a learning disability and complex needs, and can also support those with associated mental or physical health needs.

    Redlands is a large detached house set in a large garden, close to the market town of Darlington. There is a choice of living and dining areas for people to use and a large kitchen for preparing food. Everyone has their own bedroom, which they are supported to decorate and personalise as they wish. Promoting an individual’s independence is very important at Redlands and people are encouraged to prepare food and drink for themselves and their visitors. Developing self-care and daily living skills is a key element of daily life at Redlands. Externally there is an established garden with a patio and seating areas for service users to relax on their own or with visitors.

    Within walking distance from Redlands are local amenities including shops, a post office, cafés and pubs. Also a short distance away is Darlington town centre, offering many more community facilities for individuals to access, including leisure centres, social clubs, shops, colleges, and work placement settings.

    Redlands has a dedicated Activity Coordinator who supports service users to have individual activity plans, which are created based on each person’s likes and hobbies. Their goal is to enable people to structure their time, build relationships and establish a balance between therapy, self-care, work and leisure, as appropriate to their individual needs.

    People may come to Redlands for a number of reasons. They may be moving on following a stay at an NHS or other specialist learning disability service, or may need more support than can be offered in a supported living environment. It may also be that they require a little extra support during a difficult period in their life, or they could be on a pathway to a place of their own.

    Our Model of Care

    Within Redlands we follow the five key principles that form our model of care, Personal PATHS.

    1. Positive Behaviour Support (PBS)
    2. Appreciative Inquiry Methodology
    3. Therapeutic Outcomes
    4. Healthy Lifestyles
    5. Safe Services

    We believe that we must be fully accountable to the people we support, their families and to those who commission services on their behalf. Personal PATHS model of care is our unique way of supporting this.

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    River View

    Victoria House web banner

    Victoria House lounge 1 websizeLocation: Darlington    
    Number of beds: 6 (split between neighbouring properties)  
    Gender: Mixed     
    Age: 18+
    Service: Residential 

    Download: River View Brochure

    Download: River View Easy Read Brochure

       
         

    Manager:
    Louise Vollans     

    Louise Vollans     
         

    River View
    30/31 Victoria Embankment
    Darlington, County Durham DL1 5JR
    01325 244 960

        
    Case Study 9 Bev
     

    River View is a Residential Care Home for adults living with a learning disability

    River View is a residential care home, located in Darlington, County Durham. The service can support up to six people who are living with a learning disability and whose behaviours may be perceived as challenging. The service can also support people who may have associated mental or physical health needs.

    River View is made up of two Victorian properties on a quiet street, opposite the river Skerne. It is a bespoke service and is adaptable to people’s changing needs. There is a choice of living and kitchen-dining areas for people to use. Everyone has their own bedroom and are encouraged to personalise and decorate as they wish. The service has bedrooms on the first floor as well as accessible bedrooms on the ground floor for those who have mobility difficulties.

    Promoting an individual’s independence is very important at River View and people are encouraged to prepare food and drink for themselves and their visitors. Developing self-care and daily living skills is a very important part of life at River View. Externally there are two bright and sunny outdoor areas with flower pots and hanging baskets and shaded seating areas for relaxing with friends.

    Within walking distance from River View is Darlington town centre, which has many community facilities for people to access including leisure centres, social clubs, shops, colleges, and work placement settings. River View has a dedicated Activity Coordinator who supports people to have individual activity plans, which are created based on each person’s likes and hobbies.

    Our Model of Care

    Within River View we follow the five key principles that form our model of care, Personal PATHS.

    1. Positive Behaviour Support (PBS)
    2. Appreciative Inquiry Methodology
    3. Therapeutic Outcomes
    4. Healthy Lifestyles
    5. Safe Services

    We believe that we must be fully accountable to the people we support, their families and to those who commission services on their behalf. Personal PATHS model of care is our unique way of supporting this.

  • Victoria House TeamOur incredible team at River View in Darlington recently won the Outstanding Team of the Year 2018 at our Shining Star Awards. They were described as working in a truly person centred way, taking the time to find out what is important to people and working unbelievably hard to support people to achieve their goals.

    We would love to tell you the full story of why River View are our incredibly worthy winners.

  • Victoria House

    The team at River View work in a truly person centred way, taking the time to find out what is important to people and working incredibly hard to support people to achieve their goals. There is a real focus on improving every aspect of people’s lives, building trust and relationships.

     

    "The ladies at River View deserve a sainthood and have restored my faith in humanity" - daughter of a lady the team supports

     

    Click here to read the full story of why River View deservedly won this award

  • ShiningStar02

    Our Shining Star Awards, held last month, was a spectacular night celebrating everything our amazing staff teams do to provide the best quality of care for the people we support.

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