Person Centred Care

  • Beth Autism TrainingBeth Fields, Charge Nurse at Cedar Vale, one of our services in the Midlands, has been working hard to support positive change and autism awareness within the local community.

  • Bright Isokpan

    Bright Isokpan is a Healthcare Support Worker at Thors Park. Bright takes the time to learn all about the people he supports, asking questions and is always eager to find out more about people’s interests. He is a role model to the team, encouraging them to share people’s likes and dislikes so that the whole team has a real understanding of each person they support.

     

    "Bright is a very happy person and makes sure everyone is smiling and happy" - a colleague at Thors Park

  • Tony Perini

    Dr Tony Perini is our North East Consultant Psychiatrist. Dr Perini is praised for always doing his best for the people he supports, making sure he is available at all hours and even being known to take calls when away on holiday! He was described as a ‘good listener’ by one service user who nominated him.

     

    "He helps you and fights for you and your choices" - a service user in the North East

  • Katrina McArthur

    Katrina McArthur is Service Manager at Wallace Hospital. Katrina is always focused on improving life for her team and the people they support. A common theme across the many nominations for Katrina was that she is always there for her team, boosting their confidence and making everyone feel valued, which has created a fantastic team spirit within the service.

     

    "Staff have the utmost respect for her, which has created a stable and happy team" - a colleague at Wallace Hospital

  • Kirsty Dale

    Kirsty Dale is Service Manager at Trinity House. Kirsty inspires respect with her open door policy. She is a great role model and leads by example, approaching every day with a positive, supportive attitude. She is a real believer in positive behaviour support, which was praised in many of the nominations we received.

     

    "She always gives staff an opportunity to grow and develop their skills so all service users can be given excellent support" - a colleague at Trinity House

  • AdobeStock 97288383 640x427We are delighted to announce the launch of our first ever supported living service. With this expanded care pathway we can support people to live in their own homes.

  • Lorraine Platt

    Lorraine Platt is Activities Coordinator at Trinity House. Lorraine advocates for equal opportunities and works to break down barriers. She was praised for ensuring people feel happy and fulfilled, as well as for treating each person as an individual and supporting them to achieve their goals. Her cheery outlook and positive attitude always raises the team’s spirits and motivates others to do their best.

     

    "Lorraine’s energy, enthusiasm, commitment and dedication is admired by all who meet her. We would all be lost without her" - a colleague at Trinity House

  • Neil Young

    Neil Young is our Site Services Manager. Always willing to go the extra mile, Neil tries his best to get things done as soon as possible. He goes above and beyond, supporting people within our services even though it isn’t part of his job. He is reliable, honest and very hardworking with a positive attitude.

     

    "Neil is constantly striving to improve the estates environment for all our service users" - a colleague

  • I get it app 1Clare Abrams, Activity Coordinator at Chesterholme, has been working on an innovative app to ensure improved communication and quality of care for someone she supports. We wanted to share her work with you all, as it’s such a fantastic way of ensuring someone is treated in the way they want to be treated, with their likes and dislikes respected, even when communication may be a barrier.

  • Sports Day

    This story is heart-warming and shows a real team spirit. Everyone went above and beyond to ensure it was a success and meaningful to everyone. Well done to Aliyaa, Johnathan, Lorraine and Suzy, our regional leads, who worked so hard to create such a wonderful inclusive day.

     

    "The fact that service users talk about it for weeks on end and are forever asking when the next event will be speaks volumes" - A colleague

     

    Click here to read the story in full

  • Vicky Hazeldine

    Vicky Hazeldine is Deputy Manager at Wast Hills. Vicky is hugely committed and passionate, instrumental in introducing the STOMP project, which is making a difference for the people we support. In her own words, “This is what we do because we love it.”

     

    "Her commitment to the welfare of service users is second to none" - a colleague

     

    Click here to read more about the STOMP project that Vicky is helping to introduce

  • Victoria House

    The team at Victoria House work in a truly person centred way, taking the time to find out what is important to people and working incredibly hard to support people to achieve their goals. There is a real focus on improving every aspect of people’s lives, building trust and relationships.

     

    "The ladies at Victoria House deserve a sainthood and have restored my faith in humanity" - daughter of a lady the team supports

     

    Click here to read the full story of why Victoria House deservedly won this award

  • Warren Cocker

    Warren Cocker is Deputy Manager at Wast Hills. Warren is our winner because of his incredible work in reducing health inequalities by supporting people to have health screenings within the service. He has supported people to have improved outcomes, health equality and better access to health services, which has made a real difference in people’s lives.

     

    "Warren is ensuring people live longer, happier, healthier lives" - a colleague

     

    Click here to read more about Warren's health equality project

  • HealthInvestor Awards White Web Article SizeWe are hugely proud to say that we have been shortlisted for two prestigious awards. We are finalists in both the Specialist Care Provider of the Year and the Complex Care Provider of the Year categories at the HealthInvestor Awards 2018.

  • Toller road Outside Web SizeThe people we support always remain our number one priority. With that in mind, the Midlands services have been working hard to create ‘You said, we did’ boards. The staff worked together with the service users to hear their views on their person centred care, what activities they would like to do, and what they would like changing about their service.

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