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You Said It, We Did It

Toller road Outside Web SizeThe people we support always remain our number one priority. With that in mind, the Midlands services have been working hard to create ‘You said, we did’ boards. The staff worked together with the service users to hear their views on their person centred care, what activities they would like to do, and what they would like changing about their service.

A great example is Toller Road’s ‘You said, we did’ boards. They were based on the responses provided through the service user questionnaires in September 2016. From the questionnaire feedback, staff identified key areas for improvements and things the service users would like to change. The ‘You said, we did’ boards show the positive changes that have come about from listening to this feedback. For example, the boards detail the steps Toller Road have taken to reduce noise levels, and also to increase exercise and physical activities. A couple of other really important areas that were included within this feedback were increased contact with families and service user holidays.

This great example of good practice has been shared around the company so that other regions can implement it in their services. This will enable all services to better support service users and continue to improve their person-centred care provision.

You Said We Did Boards

Two New Learning Disability Services Open in Dundee

Thistle Care Home

Following a comprehensive review of our existing provision, and in partnership with commissioners, a decision was taken to develop a care pathway with more bespoke care and support options being made available.

Thistle Care Home with Nursing offers a four bed service, Lomond, specifically for people with Autistic Spectrum Conditions and a separate unit for up to six adults living with a learning disability and complex needs. The focus is on ensuring that the people supported are part of the local community and can access education, employment and meaningful activities to meet their needs.

Wallace Hospital is also split into two separate areas. There are seven bedrooms for those individuals with a learning disability, complex needs and behaviours that can be perceived as challenging. There is also an additional three enhanced suites delivering 24 hour care and support within a structured and therapeutic environment.

The new service configuration, based at the former Monroe House, which has undergone significant investment, will enable people to have increased choice and independence, enabling them to progress along their care pathway, living their lives as they would wish to.

Wallace Thistle Collage

Ashley Fraser-Green, Service Manager, said: “The two services will work together to provide a care pathway for service users to support them to lead as independent and fulfilling lives as possible.

Wallace Hospital

“We are committed to supporting people in a manner that enables them to do the things that most of us take for granted, such as spending time with family and friends, having something worthwhile to do during the day, learning new skills and feeling included and valued in their own community.”

Mel Ramsey, Chief Executive said: “These fantastic new services will play a significant role in providing true person centred support for people living with learning disabilities and autism.

“We will carry on listening to all our stakeholders as we design new services, but most importantly, to the people who use our services, and their families, to ensure they have the support they need to speak up and participate in shaping services.”

Click here to see more about Thistle Care Home

Click here to see more about Wallace Hospital

Cedar Vale Has Major Refurbishment

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Cedar Vale hospital in East Bridgford, near Nottingham has been undergoing redevelopment over the last few months, and now the work is complete, we’d like to tell you about everything that’s been going on.

Promoting an individual’s independence is very important at Cedar Vale. The aim of the refurbishment and reconfiguration was to further enable the service team to support people to develop independent living skills by creating three separate care pathways within the hospital.

The hospital has been re-developed into a five bed, six bed and a three bed bespoke service, each aimed at giving individuals an environment that will support them for moving on to more independent living. People will be able to build on their self-care and daily living skills at the new skills kitchens, where they can plan and cook meals for themselves and their visitors.

Cedar Vale Collage New

New lounge and dining areas have been created to provide a personalised dining experience and more opportunities for service users to socialise. Service users are also now also benefitting from an upgraded and expanded sensory area.

The management team developed a site plan for each phase of the work to ensure that the impact of the work on service users was as minimal as possible.


Carole Guy, Service Manager at Cedar Vale, said: “Everything we do is aimed at enabling individuals to lead as independent and fulfilling lives as possible and a great deal of thought and planning has gone into the reconfiguration at Cedar Vale.

“We all worked hard to ensure the fantastic refurbishment went smoothly and we
are delighted to soon be sharing the new look of Cedar Vale with service users, their families, staff and commissioners.”

Mel Ramsey has said of the new look, “We recognised that Cedar Vale needed refurbishment and re-development and took the opportunity to develop the service into three smaller pathways, enabling the people who use the service to develop their independent living skills. I have been to see the refurbished service and I am confident that we have created something very special for the people who use the service.”

Click here to see more about Cedar Vale

More Award Success for Wast Hills Autism Service

Wast Hills exterior 1   

Wast Hills Hospital in Kings Norton, Birmingham has been recognised for its excellence at the national Autism Professional Awards.

The hospital has been shortlisted in the Outstanding Adult Services category. The judges focused on four areas; innovation, creativity, impact and sustainability, highlighting services that have made quantifiable benefits to the lives of the people they support.

The Autism Professionals Awards, part of the National Autistic Society, have been created to recognise and reward services and professionals who are leading the way in innovative autism practice and making a real difference to the lives of autistic people in the UK.
The Awards seek to acknowledge the outstanding contributions and achievements of individuals, teams and organisations who have demonstrated excellence, dedication and commitment to improving the lives of people with autism.
The winners will be announced at a ceremony on 7th March in Harrogate.

This is the latest accolade for Wast Hills, which received the ‘Great Autism Practice Award’ at the prestigious 2016 National Learning Disabilities and Autism Awards.

Sharena Record, Director of Operations Midlands for Danshell, said: “I am incredibly proud of the team at Wast Hills. They are doing great things every single day to improve the lives of the people we support and I am delighted that their hard work and dedication has been recognised yet again.”

Mel Ramsey, Chief Executive Officer at Danshell, said: “This is extremely well-deserved by the wonderful team at Wast Hills who are making such a positive difference to the lives of the people we support. A huge well done to each and every one of them, we are all so very proud of their achievement.”

Click here to see more about Wast Hills

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