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Useful Information

Your rights

You have rights. These are the things that you can expect to happen when you come to a Danshell home or hospital.

Click on the picture for a leaflet about your rights.

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Good people to support you

All the people who support you have good training and want to support you well.

You will have a keyworker.

This is someone who gets to know you really well and is there for you.

Click on the picture for a leaflet about key workers.

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Person centred planning, support and treatment

At a Danshell home or hospital we will work with you to make a person centred plan. Together we will find out what is important to you now and in the future. This will help us make sure you get support that is just right for you.

At a Danshell hospital we also want to make sure you get the right sort of care and treatment for you. Click on the picture for a leaflet about person centred planning, support and treatment.

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Consent

Before you get treatment you need to give consent.

This means we tell you all about your treatment and you say if it is ok to do those things.

Click on the picture for a leaflet about giving consent and making decisions.

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Good activities to do

We think good activities are important to learn new skills, to be more independent and to enjoy yourself.

Each Danshell home and hospital has an activity co-ordinator to help plan activities that are just right for you.

 

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Your Safety

Your safety is very important to us. Here are some of the important things we do to make sure you are safe.


Click on the picture to find out what to do if you feel you are being bullied.

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Safe holding

Safe holding means that staff hold a person to keep them safe or to keep other people safe.

Danshell staff are specially trained to hold people.

Click on the picture to find out what this is and how it can keep you safe.

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Door alarms

The alarms are there to keep service users and their things safe.

Because there are alarms you do not need to lock your door when you are in your room.

Click on the picture to find out what these are for and how they keep you safe.

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Information about you

We keep information about you to help us give you the best care and treatment.

Please click on this picture to find out what information we keep about you.

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Let’s talk about how you feel if you see a restraint

If a person hits others or hurts themselves. Staff may need to hold that person. This is called restraint.

Click on the picture for information on how you feel if you see a restraint.

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Having your Say

We think it is important for you to have your say and for us to listen to what you tell us.

We want you to have a say about how Danshell homes and hospitals are run.

Click on the image to read our information on Having Your Say.

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Keeping Safe

You have a right to be safe and protected from harm.

You have a right to be treated fairly.

You have a right to get good support to do the things that matter to you.

Please click on the picture for an easy read guide to Keeping Safe.

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