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Victoria House

Victoria house front 7 Web sizeLocation: Darlington    
Number of beds: 6    
Gender: Female     
Age: 18+
Service: Residential without Nursing 

Download: Victoria House Brochure

Download: Victoria House Easy Read Brochure


Louise Vollans     

Louise Vollans     

Victoria House
30/31 Victoria Embankment
Darlington, County Durham DL1 5JR
01325 244 960

Case Study 9 Bev

Victoria House is a Residential Care Home for women living with a learning disability

Situated in Darlington, County Durham, Victoria House supports up to six women who are living with a learning disability and whose needs and behaviours may be complex. The team can also support people who may have associated mental or physical health needs.

Victoria House is a Victorian terraced property on a quiet street, opposite the river Skerne, in close proximity to Darlington town centre. There is a choice of living and kitchen-dining areas for people to use. Everyone has their own bedroom, which they are encouraged to personalise and decorate as they wish. Promoting an individual’s independence is very important at Victoria House and people are encouraged to develop self-care and daily living skills.

Externally there is a bright and sunny outdoor area with flower pots and hanging baskets, as well as shaded seating areas for relaxing with friends. Within walking distance from Victoria House is Darlington town centre, which has many community facilities for people to access, including leisure centres, social clubs, shops, colleges, and work placement settings. Victoria House has a dedicated Activity Coordinator who supports service users to have individual activity plans, which are created based on each person’s likes and hobbies.

People may come to Victoria House for a number of reasons. They may be moving on following a stay at an NHS or other specialist learning disability service, or may need more support than can be offered in a supported living environment. It may also be that they require a little extra support during a difficult period in their life, or they could be on a pathway to a place of their own.

Our Model of Care

Within Victoria House we follow the five key principles that form our model of care, Personal PATHS.

1. Positive Behaviour Support (PBS)
2. Appreciative Inquiry Methodology
3. Therapeutic Outcomes
4. Healthy Lifestyles
5. Safe Services

We believe that we must be fully accountable to the people we support, their families and to those who commission services on their behalf. Personal PATHS model of care is our unique way of supporting this.